Enterprise Service Desk Vs Integria IMS (Oct 2020)
Shlomi Lavi / Oct 17, 2020
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Bottom Line: Which is Better - Enterprise Service Desk or Integria IMS?
Integria IMS is more expensive to implement (TCO) than Enterprise Service Desk, Integria IMS is rated higher (89/100) than Enterprise Service Desk (84/100).
Looking for the right Help Desk solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How ManageEngine compares with Ártica Soluciones Tecnológicas?
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.
Who's more expensive? Enterprise Service Desk or Integria IMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Enterprise Service Desk and Integria IMS.
Enterprise Service Desk price starts at $8 per user/month , on a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. Integria IMS price starts at $3,750 per year , when comparing Integria IMS to their competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line:Integria IMS is more expensive than Enterprise Service Desk.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Enterprise Service Desk Vs. Integria IMS based on some of the most important and required Help Desk features. Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk. Integria IMS: We are still working to collect the list of features for Integria IMS.
Target customer size
Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). and Integria IMS's target customer size include: Small, medium and large size businesses.
Integria IMS
starts at $3,750 per year
Integria IMS is a web-based Help Desk software that enables Customer Care representatives to receive updates and follow-ups on reported incidents through email.
Compare PricingCompare specifications
Enterprise Service Desk Specifications
| ITQlick Score: | 84/100 |
|---|---|
| ITQlick Rating: | (4/5) |
| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Enterprise Service Desk |
| Company: | ManageEngine |
| Pricing: | starts at $8 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Enterprise Service Desk review, Enterprise Service Desk pricing, Enterprise Service Desk alternatives |
Integria IMS Specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (4.1/5) |
| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> Integria IMS |
| Company: | Ártica Soluciones Tecnológicas |
| Pricing: | starts at $3,750 per year |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Integria IMS review, Integria IMS pricing, Integria IMS alternatives |
Compare features
Enterprise Service Desk: 0 Features
Integria IMS: 0 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.