Shlomi Lavi /
May 22, 2022
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Bottom Line: Which is Better - Enterprise Service Desk or Integria IMS?
Integria IMS is more expensive to implement (TCO) than Enterprise Service Desk, and Integria IMS is rated higher (89/100) than Enterprise Service Desk (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. Ártica Soluciones Tecnológicas
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Ártica Soluciones Tecnológicas: We are a young and innovative Spanish company founded in 2005. We specialize in the development of products for high-performance system environments and support for IT processes. At Ártica ST we believe in innovation, and that is why we opt for our own solutions rather than integrating third-party solutions.
Who is more expensive? Enterprise Service Desk or Integria IMS?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Service Desk and Integria IMS.
Enterprise Service Desk price starts at $10 per technician/month , On a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. Integria IMS price starts at $6,000 per year , When comparing Integria IMS to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: Integria IMS is more expensive than Enterprise Service Desk.
Which software includes more/better features?
We've compared Enterprise Service Desk Vs. Integria IMS based on some of the most important and required Help Desk features.
Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.
Integria IMS: We are still working to collect the list of features for Integria IMS.
Target customer size
Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). and Integria IMS's target customer size include: Small, medium and large size businesses.