Shlomi Lavi /
Aug 23, 2022
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Bottom Line: Which is Better - Enterprise Service Desk or Axosoft Help Desk?
Axosoft Help Desk is more expensive to implement (TCO) than Enterprise Service Desk, and Axosoft Help Desk is rated higher (86/100) than Enterprise Service Desk (84/100). Axosoft Help Desk offers users more features (3) than Enterprise Service Desk (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine Vs. Axosoft, LLC
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Axosoft, LLC: Axosoft was founded in 2002 by someone who needed to figure out, “Who is working on what?!” As a senior consultant and project manager, Hamid Shojaee built OnTime for himself. Then he started giving it away free. Before long, hundreds of people were using OnTime... and requesting new features. Fortunately, they were even willing to pay for it, so H...
Who is more expensive? Enterprise Service Desk or OnTime Help Desk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Service Desk and OnTime Help Desk.
Enterprise Service Desk price starts at $10 per technician/month , On a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. OnTime Help Desk price starts at $105 per month , When comparing OnTime Help Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: OnTime Help Desk is more expensive than Enterprise Service Desk.
Which software includes more/better features?
We've compared Enterprise Service Desk Vs. Axosoft Help Desk based on some of the most important and required Help Desk features.
Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.
OnTime Help Desk: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). and OnTime Help Desk's target customer size include: Start up, Small business, Medium business, Large business.