Compare Enterprise Service Desk and SolarWinds Service Desk - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - Enterprise Service Desk or SolarWinds Service Desk?

SolarWinds Service Desk is more expensive to implement (TCO) than Enterprise Service Desk, and Enterprise Service Desk is rated higher (84/100) than SolarWinds Service Desk (71/100). SolarWinds Service Desk offers users more features (24) than Enterprise Service Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

ManageEngine Vs. Samanage

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who is more expensive? Enterprise Service Desk or Samanage Asset Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Service Desk and Samanage Asset Management.

Enterprise Service Desk price starts at $10 per technician/month , On a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. Samanage Asset Management price starts at $15 per user/month , When comparing Samanage Asset Management to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: Samanage Asset Management is more expensive than Enterprise Service Desk.

Which software includes more/better features?

We've compared Enterprise Service Desk Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.

Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.

Samanage Asset Management: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations.