Shlomi Lavi / May 22, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Spiceworks is more expensive to implement (TCO) than Enterprise Service Desk, and Spiceworks is rated higher (90/100) than Enterprise Service Desk (84/100). Spiceworks offers users more features (16) than Enterprise Service Desk (0). There is a clear winner in this case and it is Spiceworks!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Spiceworks: Spiceworks is a software development company headquartered in Austin, Texas. It was formed in early 2006 by Scott Abel, Jay Hallberg, Greg Kattawar, and Francis Sullivan to provide a Facebook-like community integrated with a free ad-supported inventory, and help desk software application designed for network administrators working in small- to mid-...
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Enterprise Service Desk and Spiceworks.
Enterprise Service Desk price starts at $10 per technician/month , On a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software. Spiceworks accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Enterprise Service Desk is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: Enterprise Service Desk cost is around the same cost of Spiceworks.
We've compared Enterprise Service Desk Vs. Spiceworks based on some of the most important and required Help Desk features.
Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.
Spiceworks: Asset Management, Change Management, Contract Management, Customer Survey, Email Integration.
Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees). Spiceworks is best for small and medium sized business IT support teams.
starts at $10 per technician/month
ServiceDesk Enterprise edition was first developed by Manage Engine. It features an easy-to-use, intuitive and comprehensive IT helpdesk software. This program is designed to be used by the IT support teams in ...
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Looking for simple but powerful help desk software? Something that lets you manage user tickets, organize your work, and assign tasks to your helpdesk team? Spiceworks is completely free…and you can get started...
Compare Pricing| ITQlick Score: | 84/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Enterprise Service Desk review |
| Company: | ManageEngine |
| Pricing: | starts at $10 per technician/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Enterprise Service Desk review, Enterprise Service Desk pricing, Enterprise Service Desk alternatives |
| ITQlick Score: | 90/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | MRP Software -> Spiceworks review |
| Company: | Spiceworks |
| Typical customers: | SMBs |
| Platforms: | Desktop |
| Links: | Spiceworks review, Spiceworks pricing, Spiceworks alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.