Compare Epiplex and Freshservice ServiceDesk - Feb 2022

Shlomi Lavi

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Bottom Line: Which is Better - Epiplex or Freshservice ServiceDesk?

Epiplex is more expensive to implement (TCO) than Freshservice ServiceDesk, and Epiplex is rated higher (78/100) than Freshservice ServiceDesk (62/100). Epiplex offers users more features (3) than Freshservice ServiceDesk (0).

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Epiance Vs. FRESHDESK INC.

Epiance: Epiance helps businesses manage their IT driven business process transformations successfully. Hundreds of the best-run companies across the world use Epiplex500 to ensure rapid and effective user adoption for their enterprise application rollouts and upgrades. Epiance enables businesses to dramatically reduce the time-to-competence for any new or...

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Epiplex or Freshservice ServiceDesk?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Epiplex and Freshservice ServiceDesk.

Epiplex accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Epiplex is rated 6, which is similar to the average cost of IT Management software. Freshservice ServiceDesk price starts at $29 per user/month , When comparing Freshservice ServiceDesk to its competitors, the software is rated 4 - lower than the average IT Management software cost.

Bottom line: Epiplex is more expensive than Freshservice ServiceDesk.

Which software includes more/better features?

We've compared Epiplex Vs. Freshservice ServiceDesk based on some of the most important and required IT Management features.

Epiplex: Data Import/Export, Basic Reports, Online Customer Support.

Freshservice ServiceDesk: We are still working to collect the list of features for Freshservice ServiceDesk.

Target customer size

Epiplex500 is suitable for a wide range of IT driven business companies. The typical clients of Freshservice ServiceDesk are the individuals that has small (with 10 to 100 employees) and/or medium-sized (with 100 to 1,000 employees) businesses and even large enterprises that enjoys the benefits from the services from IT, web and data hosting and other related information services sectors, mainly with IT management, helpdesk and self-service portal.