ePowerCenter is proven, award-winning case management software for the contact center that creates cost efficiencies and improves customer interactions — all through a single, intuitive user interface. And it c...
Compare PricingCompare emplifi and Zoho CRM - Mar 2023
Compare Pricing
Shlomi Lavi / Mar 07, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - emplifi or Zoho CRM?
emplifi is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than emplifi (78/100). Zoho CRM offers users more features (16) than emplifi (5). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Astute Solutions Vs. Zoho
Astute Solutions: For nearly 20 years, Astute Solutions has set the standard for innovative, leading-edge technologies that make your customers happy. We enable positive, trust-building contact center interactions and social and Web experiences that satisfy your customers, and provide efficiencies for you. From our core CRM product, ePowerCenter™, to innovative k...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Who is more expensive? emplifi or Zoho CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for emplifi and Zoho CRM.
emplifi accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ePowerCenter is rated 6, which is similar to the average cost of CRM software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: emplifi is more expensive than Zoho CRM.
Which software includes more/better features?
We've compared emplifi Vs. Zoho CRM based on some of the most important and required CRM features.
emplifi: Chat, Email Marketing, Blended Call Center, Call Recording, Call Center.
Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.
Target customer size
The software is a useful solution for businesses of all sizes and a variety of types. Zoho CRM is focused on startup to medium firms in different markets.
Zoho CRM
ITQlick rating
(4.2/5)
starts at $14 per user/month
Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team co...
Compare PricingCompare specifications
emplifi Specifications
| ITQlick Score: | 78/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 6/10 - average cost |
| Category: | CRM -> emplifi review |
| Company: | Astute Solutions |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | emplifi review, emplifi pricing, emplifi alternatives |
Zoho CRM Specifications
| ITQlick Score: | 98/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Zoho CRM review |
| Company: | Zoho |
| Pricing: | starts at $14 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Zoho CRM review, Zoho CRM pricing, Zoho CRM alternatives |
Compare features
emplifi: 5 Features
Chat
Email Marketing
Blended Call Center
Call Recording
Call Center
Zoho CRM: 16 Features
Billing/Invoicing
Campaign Dashboard
Campaign Management
Contact Management
Customer Database
Customer Service
Customer Support Tracking
Dashboards
Document Management
Email Marketing
Knowledge Base
Lead Management
Multi-Language
Social Advertising
Social Media
Workflow Rules & Management
ITQlick rating
ITQlick score
Pricing score
License pricing
Functionality score
Software review
Compare
emplifi
ITQlick rating
2.8/5
Score
78/100
Pricing
7.6/10
License pricing
Pricing not available
Functionality
23
Review
Compare
Zoho CRM
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$14 per user/month
Functionality
36
Review
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$9.90 per user/month
Functionality
19
Review
Compare
Salesfor...
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Review
Compare
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review
Compare
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.