Compare ETran and Zoho Support - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - ETran or Zoho Support?

ETran is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than ETran (73/100). Zoho Support offers users more features (24) than ETran (3). There is a clear winner in this case and it is Zoho Support!

Looking for the right Payment Processing solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Financial Transmission Network, Inc. Vs. Zoho

Financial Transmission Network, Inc.: Financial Transmissions Network Inc. (FTNI) was formed out of the need for a single, user-friendly accounts receivable (A/R) application that would process all payment types, while integrating with existing back-office A/R systems. ETran powered by FTNI does all that and more.

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? ETran or Zoho Support?

The real total cost of ownership (TCO) of Payment Processing software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ETran and Zoho Support.

ETran accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ETran is rated 4, which is lower than the average cost of Payment Processing software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Payment Processing software cost.

Bottom line: ETran is more expensive than Zoho Support.

Which software includes more/better features?

We've compared ETran Vs. Zoho Support based on some of the most important and required Payment Processing features.

ETran: Data Import/Export, Basic Reports, Online Customer Support.

Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.

Target customer size

ETran's typical customers include: Start up, Small business, Medium business, Large business, Private use, Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.