Nuance IVR - Top Competitors (Mar 2022)

Nuance IVR Review
ITQlick Score: 92/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: IVR -> Nuance IVR review -> Nuance IVR competitors
Ranking:Ranked 1 out of 7 IVR systems
Company: Nuance
Typical customers: Medium and large size businesses
Platforms: Desktop
Links: Nuance IVR review, Nuance IVR pricing guide
Shlomi LaviShlomi Lavi / updated: Mar 12, 2022

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Nuance IVR vs. Alternatives in 2023

To find the right AI marketing tool for your business, it is essential to compare and analyze various options available in the industry. The three tough competitors of Nuance IVR are VoiceGuide, Dialpad, and Kore.AI.
  • Functionality: VoiceGuide is a cloud-based IVR solution for the inbound and outbound marketing aspects of your business. The features offered by VoiceGuide IVR include omnichannel awareness, personalized interactive experiences, time-based switching, database integrations, call transfers, text to speech support, in-call flow expressions, speech recognition support, biometrics support, Fax OCR & routing, VoIP/SIP Support, biometrics support, and outbound IVR queuing. Besides these features, VoiceGuide offers integrations with Google Cloud Platform, database, and web services integrations.

    Dialpad is also a cloud-based IVR solution allowing you to combine IVR features with voice with the complete benefits of a virtual receptionist. Dialpad offers call routing, voice intelligence, CSAT surveys, dashboards & alerts, integrations, caller personalization, unlimited customer support, call analytics, integrations, and web conferencing.

    The feature set of Dialpad and Nuance IVR are similar. However, Dialpad has a web conferencing feature that helps you onboard customers, in a single call. Kore.AI is a cloud-based IVR solution. It is based on NLP to help organizations with more accurate human-computer interaction.

    It offers features such as omnichannel presence, bot and user administration, virtual assistant, automatic speech recognition, email & SMS support, integrations with SAP, Salesforce, & ServiceNow, sentiment analysis, and graphical dialogue builder. In addition, Kore.AI uses AES-256 encryption for message data protection.

    Be it a small organization or an enterprise, Kore.AI offers features to help organizations build complex chatbot solutions. Kore.AI offers a comprehensive feature-set like Nuance IVR. However, it also has an NLP-based chatbot for human-like chat interaction for businesses.
  • Support: Nuance IVR offers complete support and resources for the organizations including, case studies, documentation, 24/7 customer support, events, and webinars. There is also a partner program for a complete chat experience. VoiceGuide has an online help forum, documentation, and contact support. However, Dialpad offers 24/7 live support and a help center to help users with their urgent queries. Kore.ai helps customers with 24/7 live chat and webinars, demos, case studies, use cases, and infographics.
  • Usability: Nuance IVR offers a primary user interface for easy access to its features. However, as compared to its competitors, the interface is pretty basic. VoiceGuide offers an interactive interface where users can drag & drop their inbound marketing flows. The other Dialpad has an interactive dashboard. However, there is no drag & drop feature for easy access. Kore.ai has a graphical chatbot builder that is easier for a novice user.

Nuance IVR alternatives - for small & large Business

Here are the top 4 alternatives to Nuance IVR that are worth checking out: VoiceGuide IVR for SMBs, Metaphor IVR+ for large size business,

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Nuance I...
ITQlick rating
3.1/5
Score
92/100
Pricing
6/10
License pricing
Pricing not available
Functionality
4
Best for SMBs
VoiceGui...
ITQlick rating
5/5
Score
76/100
Pricing
4/10
License pricing
$99 per license
Functionality
12
Best for Enterprise
Metaphor...
ITQlick rating
4/5
Score
84/100
Pricing
2/10
License pricing
Pricing not available
Functionality
13

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.