Eureka is an award-winning cloud-based Call Center software, it is designed to support medium and large size call centers. Eureka received a rating of 4.6 from ITQlick team. The software cost is considered affo...
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Eureka is more expensive to implement (TCO) than Slack, and Slack is rated higher (100/100) than Eureka (78/100). Slack offers users more features (5) than Eureka (0). There is a clear winner in this case and it is Slack!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
CallMiner: CallMiner is a proud provider of speech analytics solutions for improving agent performance. With over 10 years of industry leadership and over 2 billion hours of conversations mined, we are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. We help businesses and organiza...
Slack: Slack is a messaging app for teams. It brings all your communication in one place, integrating with the tools and services you use every day. Slack is free to use for as long as you want, with teams big and small. Slack is on a mission to make your working life simpler, more pleasant and more productive.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Eureka and Slack.
Eureka accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Eureka is rated 2, which is much lower than the average cost of Call Center software. Slack price starts at $6.67 per month , When comparing Slack to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Eureka cost is around the same cost of Slack.
We've compared Eureka Vs. Slack based on some of the most important and required Call Center features.
Eureka: We are still working to collect the list of features for Eureka.
Slack: Document Management, Project Management, Task Management, Document Publishing, Document Versioning.
Eureka's typical customers include: Medium and large size businesses, and Slack's target customer size include: Small, medium and large size businesses.
Eureka is an award-winning cloud-based Call Center software, it is designed to support medium and large size call centers. Eureka received a rating of 4.6 from ITQlick team. The software cost is considered affo...
Compare Pricingstarts at $6.67 per month
Slack is a cloud-based Team Collaboration software that enables its users to participate in extended communications involving File sharing, App collaborations, and call making. It also allows them to manage org...
Compare PricingITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> Eureka review |
Company: | CallMiner |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Eureka review, Eureka pricing, Eureka alternatives |
ITQlick Score: | 100/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Team Collaboration -> Slack review |
Company: | Slack |
Pricing: | starts at $6.67 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Slack review, Slack pricing, Slack alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.