Shlomi Lavi /
May 01, 2022
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Bottom Line: Which is Better - evayadesk or Freshdesk?
Freshdesk is more expensive to implement (TCO) than evayadesk, and Freshdesk is rated higher (94/100) than evayadesk (80/100). Freshdesk offers users more features (10) than evayadesk (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
evayadesk Vs. FRESHDESK INC.
evayadesk: Our Vision is to Accelerate your Businesses with Rapidly Integrable SaaS Solutions. Our Products intend to make product development integration swift, feature rich and empowers customers. We craft our products with passion, involvement. We use cutting edge technologies and bring seamless efficiency into our products. We enable to address custome...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? evayadesk or Freshdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for evayadesk and Freshdesk.
evayadesk price starts at $24.99 per user/year , On a scale between 1 to 10 evayadesk is rated 2, which is much lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: evayadesk cost is around the same cost of Freshdesk.
Which software includes more/better features?
We've compared evayadesk Vs. Freshdesk based on some of the most important and required Help Desk features.
evayadesk: We are still working to collect the list of features for evayadesk.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
evayadesk's typical customers include: SMBs, Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.