Compare ExactCall and Advisor - Feb 2023

Shlomi LaviShlomi Lavi / Feb 01, 2023

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Bottom Line: Which is Better - ExactCall or Advisor?

Advisor is more expensive to implement (TCO) than ExactCall, and Advisor is rated higher (82/100) than ExactCall (79/100). Advisor offers users more features (5) than ExactCall (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KomBea Corp. Vs. dezide

KomBea Corp.: Call center experts understand the benefits of providing customers with both automated systems and live agents. Automated systems can provide a level of accuracy, security, and efficiency not possible with live agents, yet still don't fulfill many other customer-service needs. Live agents are often the better choice, though their imperfections int...

dezide: Dezide was founded in 2001 by former employees of Hewlett-Packard R&D. Since then we have worked on developing the world’s leading software for guided troubleshooting, using the newest research and technology to create highly user-friendly and efficient solutions. Our software is patented. Vision: to provide the best software for guided troub...

Who is more expensive? ExactCall or Advisor?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ExactCall and Advisor.

ExactCall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ExactCall is rated 4, which is lower than the average cost of Call Center software. Advisor price starts at $49 per user/month , When comparing Advisor to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Advisor is more expensive than ExactCall.

Which software includes more/better features?

We've compared ExactCall Vs. Advisor based on some of the most important and required Call Center features.

ExactCall: We are still working to collect the list of features for ExactCall.

Advisor: Knowledge Base/FAQ, Self Service Portal, Call Center, Team Collaboration, Content Management.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Customers of the software include businesses of all sizes and a variety of types.



ExactCall

ITQlick rating
(2.8/5)

ExactCall is a customer relationship management solution for businesses of all sizes. It offers such capabilities as compliance management, multimedia support, custom reporting, and others. The software was des...

Categories: CRM, Banking CRM, Customer Loyalty, Online CRM.

Advisor

ITQlick rating
(4.2/5)

starts at $49 per user/month

Contact Center Portal from Dezide Advisor is a knowledge management solution for businesses of all sizes. It offers such services as workflow management, search engine, process management, and others. T...

Categories: Audit Management, Call Monitoring, Call Recording, Conference Calling, Content Management.

Compare specifications

Compare features

ExactCall: 0 Features

We are working to collect the list of features

Advisor: 5 Features

Knowledge Base/FAQ
Self Service Portal
Call Center
Team Collaboration
Content Management
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
ExactCall
ITQlick rating
2.8/5
Score
79/100
Pricing
4.4/10
License pricing
Pricing not available
Functionality
5
Compare
Advisor
ITQlick rating
4.2/5
Score
82/100
Pricing
6/10
License pricing
$49 per user/month
Functionality
16
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.