Compare ExactCall and NICE CXone - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - ExactCall or NICE CXone?

ExactCall is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than ExactCall (79/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KomBea Corp. Vs. inContact

KomBea Corp.: Call center experts understand the benefits of providing customers with both automated systems and live agents. Automated systems can provide a level of accuracy, security, and efficiency not possible with live agents, yet still don't fulfill many other customer-service needs. Live agents are often the better choice, though their imperfections int...

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? ExactCall or inContact Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ExactCall and inContact Cloud Contact Center.

ExactCall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ExactCall is rated 4, which is lower than the average cost of Call Center software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: ExactCall is more expensive than inContact Cloud Contact Center.

Which software includes more/better features?

We've compared ExactCall Vs. NICE CXone based on some of the most important and required Call Center features.

ExactCall: We are still working to collect the list of features for ExactCall.

inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.