Compare ExactCall and USAN IVR - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - ExactCall or USAN IVR?

USAN IVR is more expensive to implement (TCO) than ExactCall, and USAN IVR is rated higher (89/100) than ExactCall (79/100). USAN IVR offers users more features (3) than ExactCall (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KomBea Corp. Vs. USAN INC

KomBea Corp.: Call center experts understand the benefits of providing customers with both automated systems and live agents. Automated systems can provide a level of accuracy, security, and efficiency not possible with live agents, yet still don't fulfill many other customer-service needs. Live agents are often the better choice, though their imperfections int...

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibili...

Who is more expensive? ExactCall or USAN IVR?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ExactCall and USAN IVR.

ExactCall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ExactCall is rated 4, which is lower than the average cost of Call Center software. USAN IVR price starts at $1,000 per license , When comparing USAN IVR to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: USAN IVR is more expensive than ExactCall.

Which software includes more/better features?

We've compared ExactCall Vs. USAN IVR based on some of the most important and required Call Center features.

ExactCall: We are still working to collect the list of features for ExactCall.

USAN IVR: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. and USAN IVR's target customer size include: Small business, Large business.