Compare ExactCall and Vocalcom - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - ExactCall or Vocalcom?

Vocalcom is more expensive to implement (TCO) than ExactCall, and ExactCall is rated higher (79/100) than Vocalcom (76/100). Vocalcom offers users more features (5) than ExactCall (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KomBea Corp. Vs. Vocalcom

KomBea Corp.: Call center experts understand the benefits of providing customers with both automated systems and live agents. Automated systems can provide a level of accuracy, security, and efficiency not possible with live agents, yet still don't fulfill many other customer-service needs. Live agents are often the better choice, though their imperfections int...

Vocalcom: Vocalcom was founded on the principle of simple design, providing solutions that are easy for agents and customers to use. Vocalcom's software is now built all over the world, by a growing group of talented people who love what they do. We embrace change, but we have held on to the spirit with which we began: Listen to customers, act with integrit...

Who is more expensive? ExactCall or Vocalcom Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ExactCall and Vocalcom Cloud Contact Center.

ExactCall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ExactCall is rated 4, which is lower than the average cost of Call Center software. Vocalcom Cloud Contact Center price starts at $71.41 per user/month , When comparing Vocalcom Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Vocalcom Cloud Contact Center is more expensive than ExactCall.

Which software includes more/better features?

We've compared ExactCall Vs. Vocalcom based on some of the most important and required Call Center features.

ExactCall: We are still working to collect the list of features for ExactCall.

Vocalcom Cloud Contact Center: Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Most of the users of Vocalcom Cloud Contact Center are comprised of entrepreneurs having small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.