Compare ExactCall and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - ExactCall or Zoho CRM?

ExactCall is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than ExactCall (79/100). Zoho CRM offers users more features (16) than ExactCall (0). There is a clear winner in this case and it is Zoho CRM!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KomBea Corp. Vs. Zoho

KomBea Corp.: Call center experts understand the benefits of providing customers with both automated systems and live agents. Automated systems can provide a level of accuracy, security, and efficiency not possible with live agents, yet still don't fulfill many other customer-service needs. Live agents are often the better choice, though their imperfections int...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? ExactCall or Zoho CRM?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ExactCall and Zoho CRM.

ExactCall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 ExactCall is rated 4, which is lower than the average cost of Call Center software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: ExactCall is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared ExactCall Vs. Zoho CRM based on some of the most important and required Call Center features.

ExactCall: We are still working to collect the list of features for ExactCall.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Zoho CRM is focused on startup to medium firms in different markets.