Shlomi Lavi /
Dec 12, 2022
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Bottom Line: Which is Better - ExecVision or Five9?
Five9 is more expensive to implement (TCO) than ExecVision, and ExecVision is rated higher (88/100) than Five9 (87/100).
Looking for the right Call Recording solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ExecVision Vs. Coordinated Systems
ExecVision: ExecVision focuses on enhancing Conversation Intelligence™ to transform the way executives understand their business. Conversation Intelligence™ is the next frontier of data gathering and turning conversations into actionable intelligence. ExecVision aims to improve business conversations along with turning calls into actionable data to provide exe...
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
Who is more expensive? ExecVision or Virtual Observer?
The real total cost of ownership (TCO) of Call Recording software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ExecVision and Virtual Observer.
ExecVision price starts at $1,254 per license , On a scale between 1 to 10 ExecVision is rated 4, which is lower than the average cost of Call Recording software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Call Recording software cost.
Bottom line: ExecVision cost is around the same cost of Virtual Observer.
Which software includes more/better features?
We've compared ExecVision Vs. Five9 based on some of the most important and required Call Recording features.
ExecVision: We are still working to collect the list of features for ExecVision.
Virtual Observer: We are still working to collect the list of features for Virtual Observer.
Target customer size
ExecVision's typical customers include: Small businesses and start ups, and Virtual Observer's target customer size include: SMBs.