Compare Fastrax and Mhelpdesk - Jun 2022

Shlomi LaviShlomi Lavi / Jun 14, 2022

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Bottom Line: Which is Better - Fastrax or Mhelpdesk?

Fastrax is more expensive to implement (TCO) than Mhelpdesk, and Mhelpdesk is rated higher (95/100) than Fastrax (87/100). Mhelpdesk offers users more features (15) than Fastrax (0). There is a clear winner in this case and it is Mhelpdesk!

Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ergos Software Inc. Vs. Mhelpdesk

Ergos Software Inc.: Ergos is a fully integrated software package designed to return to you data, calculations, and answers for your business. Fastrax is service industry focused and includes capabilities to aid in tracking all industry calculations. From “employee efficiency” & “bonus” calculations to “task sales” & “preventative maintenance” tracking; Fastrax tracks ...

Mhelpdesk: Mhelpdesk was voted The #1 Field Service Software Solution by Software Advice, and made Capterra’s “Top 10 Field Service Management Software Solutions”. Since 2007, we’ve been working closely with a wide range of small-businesses from field services to IT services. Just google “Mhelpdesk Review” to see what the public thinks about Mhelpdesk. It’s a...

Who is more expensive? Fastrax or Mhelpdesk?

The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Fastrax and Mhelpdesk.

Fastrax price starts at $3,000 per license , On a scale between 1 to 10 Fastrax is rated 6, which is similar to the average cost of Field Service software. Mhelpdesk price starts at $374 per 10 users/month , When comparing Mhelpdesk to its competitors, the software is rated 6 - similar to the average Field Service software cost.

Bottom line: Fastrax cost is around the same cost of Mhelpdesk.

Which software includes more/better features?

We've compared Fastrax Vs. Mhelpdesk based on some of the most important and required Field Service features.

Fastrax: We are still working to collect the list of features for Fastrax.

Mhelpdesk: Billing and Invoicing, Customer Survey, Document Management, Knowledge Base/FAQ, Mobile Integration.

Target customer size

Customers of the software include businesses of all sizes without any restriction on industrial affiliation. MHelpdesk is ideal for businesses of all sizes in various industries that manage field workers and services.



Fastrax

ITQlick rating
(3.5/5)

starts at $3,000 per license

Fastrax is a cloud-based and on-premise, all-in-one service software solution which is suitable for use in the field industry and field management. Fastrax Can be used by various industries such as construction...

Categories: Accounting & Finance, FS Scheduling & Dispatch, Inventory Management, Fleet management.

Mhelpdesk

ITQlick rating
(4.3/5)

starts at $374 per 10 users/month

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk...

Categories: Accounting & Finance, Billing & Invoicing, CRM, Complaint Management, Help Desk.

Compare specifications

Compare features

Fastrax: 0 Features

We are working to collect the list of features

Mhelpdesk: 15 Features

Billing and Invoicing
Customer Survey
Document Management
Knowledge Base/FAQ
Mobile Integration
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Barcode Scanning
Customizable Fields
Customizable Reports
Mobile Access
Work Order Management
Contributor Tracking
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Fastrax
ITQlick rating
3.5/5
Score
87/100
Pricing
6.2/10
License pricing
$3,000 per license
Functionality
4
Compare
Mhelpdes...
ITQlick rating
4.3/5
Score
95/100
Pricing
6/10
License pricing
$374 per 10 users/month
Functionality
40
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$39 per user/month
Functionality
23
Review
HouseCal...
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
ServiceT...
ITQlick rating
4.6/5
Score
97/100
Pricing
4/10
License pricing
$398 per technician/month + $800 one-time setup cost
Functionality
22

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.