Compare Faveo HELPDESK and Assyst - Jun 2022

Shlomi LaviShlomi Lavi / Jun 20, 2022

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Bottom Line: Which is Better - Faveo HELPDESK or Assyst?

Assyst is more expensive to implement (TCO) than Faveo HELPDESK, and Faveo HELPDESK is rated higher (83/100) than Assyst (75/100). Assyst offers users more features (5) than Faveo HELPDESK (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

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Who is more expensive? Faveo HELPDESK or Assyst?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Faveo HELPDESK and Assyst.

Faveo HELPDESK price starts at $691 per license , On a scale between 1 to 10 Faveo HELPDESK is rated 2, which is much lower than the average cost of Help Desk software. Assyst accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Faveo HELPDESK is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Assyst is more expensive than Faveo HELPDESK.

Which software includes more/better features?

We've compared Faveo HELPDESK Vs. Assyst based on some of the most important and required Help Desk features.

Faveo HELPDESK: We are still working to collect the list of features for Faveo HELPDESK.

Assyst: Asset Management, Change Management, ITIL Compliant, Reporting, Service Level Agreements.

Target customer size

Faveo HELPDESK's typical customers include: Small businesses and start ups, Customers of the software include businesses of all sizes and types.



Faveo HELPDESK

ITQlick rating
(4.8/5)

starts at $691 per license

Faveo Helpdesk is an open-source web-based help desk software that assists agents in utilizing a search feature for tools and content and creating URLs visible on search engines.

Categories: Dashboards & KPIs, Help Desk, Ticket Management, ITIL.

Assyst

ITQlick rating
(4/5)

Assyst is a cloud-based as well as on-premise help-desk software solution that aims at IT management. The solution offers functionalities such as service management, asset management, collaboration platform, an...

Categories: Banking CRM, Casino CRM, Complaint Management, Customer Loyalty, Healthcare CRM.

Compare specifications

Compare features

Faveo HELPDESK: 0 Features

We are working to collect the list of features

Assyst: 5 Features

Asset Management
Change Management
ITIL Compliant
Reporting
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Faveo HE...
ITQlick rating
4.8/5
Score
83/100
Pricing
2/10
License pricing
$691 per license
Functionality
5
Compare
Assyst
ITQlick rating
4/5
Score
75/100
Pricing
7.2/10
License pricing
Pricing not available
Functionality
18
Review
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.