Compare Faveo HELPDESK and FocalScope - Jun 2022

Shlomi LaviShlomi Lavi / Jun 20, 2022

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Bottom Line: Which is Better - Faveo HELPDESK or FocalScope?

FocalScope is more expensive to implement (TCO) than Faveo HELPDESK, and FocalScope is rated higher (84/100) than Faveo HELPDESK (83/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Ladybird Web Solution Pvt Ltd Vs. FocalScope Ltd

Ladybird Web Solution Pvt Ltd: Ladybird web Solution has been operational since May 2009 and has been providing complete web & internet marketing solutions to its clients ever since. We are focused on niche, unsophisticated customer friendly web development, digital marketing & Web hosting solutions. We promise to be a trustworthy partner for you with our conviction, swift appro...

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

Who is more expensive? Faveo HELPDESK or FocalScope?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Faveo HELPDESK and FocalScope.

Faveo HELPDESK price starts at $691 per license , On a scale between 1 to 10 Faveo HELPDESK is rated 2, which is much lower than the average cost of Help Desk software. FocalScope price starts at $9 per agent/month , When comparing FocalScope to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Faveo HELPDESK cost is around the same cost of FocalScope.

Which software includes more/better features?

We've compared Faveo HELPDESK Vs. FocalScope based on some of the most important and required Help Desk features.

Faveo HELPDESK: We are still working to collect the list of features for Faveo HELPDESK.

FocalScope: We are still working to collect the list of features for FocalScope.

Target customer size

Faveo HELPDESK's typical customers include: Small businesses and start ups, and FocalScope's target customer size include: Small, medium and large size businesses.

Faveo HELPDESK

ITQlick rating
(4.8/5)

starts at $691 per license

Faveo Helpdesk is an open-source web-based help desk software that assists agents in utilizing a search feature for tools and content and creating URLs visible on search engines.

Categories: Dashboards & KPIs, Help Desk, Ticket Management, ITIL.

FocalScope

ITQlick rating
(5/5)

starts at $9 per agent/month

FocalScope is a trending cloud-based CRM software, it is designed to support small, medium and large size business. FocalScope received a rating of 5 from ITQlick team. The software cost is considered affordabl...

Categories: Automatic Call Distribution (ACD), Banking CRM, Casino CRM, Complaint Management, Customer Success.

Compare specifications

Compare features

Faveo HELPDESK: 0 Features

We are working to collect the list of features

FocalScope: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Faveo HE...
ITQlick rating
4.8/5
Score
83/100
Pricing
2/10
License pricing
$691 per license
Functionality
5
Compare
FocalScope
ITQlick rating
5/5
Score
84/100
Pricing
2/10
License pricing
$9 per agent/month
Functionality
26
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.