Compare Field Work Mobility and 8x8 Contact Center - Jul 2022

Shlomi LaviShlomi Lavi / Jul 19, 2022

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Bottom Line: Which is Better - Field Work Mobility or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than Field Work Mobility, and 8x8 Contact Center is rated higher (93/100) than Field Work Mobility (62/100). 8x8 Contact Center offers users more features (14) than Field Work Mobility (5).

Looking for the right Inside Sales solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Field Work Mobility Vs. 8x8, INC

Field Work Mobility: Field Work Mobility is attempting to tackle the Mobile Workforce trend by offering a smartphone driven mobile CRM and a cloud dashboard for tracking.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? Field Work Mobility or 8x8 Contact Center?

The real total cost of ownership (TCO) of Inside Sales software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Field Work Mobility and 8x8 Contact Center.

Field Work Mobility price starts at $29.99 per user/month , On a scale between 1 to 10 Field Work Mobility is rated 2, which is much lower than the average cost of Inside Sales software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Inside Sales software cost.

Bottom line: Field Work Mobility cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared Field Work Mobility Vs. 8x8 Contact Center based on some of the most important and required Inside Sales features.

Field Work Mobility: Dashboard, Enterprise Performance Management, Business performance management, Campaign Management, Call Center.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.



Field Work Mobility

ITQlick rating
(5/5)

starts at $29.99 per user/month

Field Work Mobility is a web based field service management solution for businesses of all sizes. It offers such services as call center management, mobile access, alerts and reminders, and others. The software...

Categories: Business performance management, Dashboards & KPIs, Performance Management, Automatic Call Distribution (ACD).

8x8 Contact Center

ITQlick rating
(3.9/5)

starts at $15 per user/month

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy...

Categories: Automatic Call Distribution (ACD), Call Monitoring, Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

Field Work Mobility: 5 Features

Dashboard
Enterprise Performance Management
Business performance management
Campaign Management
Call Center

8x8 Contact Center: 14 Features

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Call Conferencing
Call Queue Management
Call Recording
CRM with Call Center
CTI (Computer Telephony Integration)
DTMF (Dial Tone Multi-Frequency)
IVR (Interactive Voice Response)
Real Time Reporting
Virtual Call Center Support
Call Recording
Virtual Call Center Support
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Field Wo...
ITQlick rating
5/5
Score
62/100
Pricing
2/10
License pricing
$29.99 per user/month
Functionality
15
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
Koala Cl...
ITQlick rating
3.5/5
Score
82/100
Pricing
4.2/10
License pricing
$59 per month
Functionality
9
Ambition
ITQlick rating
4.6/5
Score
81/100
Pricing
5.8/10
License pricing
$6,840 per year
Functionality
15
Lucep
ITQlick rating
4.5/5
Score
65/100
Pricing
2.4/10
License pricing
$10 per month
Functionality
5
Review

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.