Compare Five9 Cloud Contact Center and Webex - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 Cloud Contact Center or Webex?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Webex, and Webex is rated with the same score (89/100) as Five9 Cloud Contact Center (89/100). Five9 Cloud Contact Center offers users more features (5) than Webex (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. BroadSoft

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Who is more expensive? Five9 Cloud Contact Center or Broadsoft?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 Cloud Contact Center and Broadsoft.

Five9 Cloud Contact Center price starts at $100 per feature/month , On a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. Broadsoft price starts at $5.99 per user/month , When comparing Broadsoft to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Broadsoft.

Which software includes more/better features?

We've compared Five9 Cloud Contact Center Vs. Webex based on some of the most important and required VoIP features.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Broadsoft: We are still working to collect the list of features for Broadsoft.

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. and Broadsoft's target customer size include: Small, medium and large size businesses.