Compare Five9 Cloud Contact Center and Dialpad - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 Cloud Contact Center or Dialpad?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Dialpad, and Five9 Cloud Contact Center is rated higher (89/100) than Dialpad (84/100). Both tools offer the same amount of features.

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. Dialpad

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Dialpad: Dialpad (formerly Switch.co) is communications for the modern workplace. We provide cloud-based voice, messaging, video, and meetings designed to let the most innovative companies connect everyone, be everywhere, and create anything. Dialpad is integrated with Microsoft Office 365, Google Apps for Work, Salesforce and more—making work better for us...

Who is more expensive? Five9 Cloud Contact Center or Dialpad?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 Cloud Contact Center and Dialpad.

Five9 Cloud Contact Center price starts at $100 per feature/month , On a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. Dialpad price starts at $15 per user/month , When comparing Dialpad to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Dialpad.

Which software includes more/better features?

We've compared Five9 Cloud Contact Center Vs. Dialpad based on some of the most important and required VoIP features.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Dialpad: Call Recording, IVR (Interactive Voice Response), Contact Management, VoIP, IVR.

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. and Dialpad's target customer size include: Small, medium and large size businesses.