Compare Five9 Cloud Contact Center and eVoice - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 Cloud Contact Center or eVoice?

Five9 Cloud Contact Center is more expensive to implement (TCO) than eVoice, and eVoice is rated higher (90/100) than Five9 Cloud Contact Center (89/100). eVoice offers users more features (9) than Five9 Cloud Contact Center (5). There is a clear winner in this case and it is eVoice!

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. j2 Global

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

j2 Global: The Business Cloud Services Division includes j2 Cloud Connect which offers Internet fax, virtual phone and unified communications solutions and j2 Cloud Services™ which offers hosted email and spam and virus blocking, email marketing, CRM solutions, online backup, and web hosting. j2 Cloud Connect markets its services principally under the brand n...

Who is more expensive? Five9 Cloud Contact Center or eVoice?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 Cloud Contact Center and eVoice.

Five9 Cloud Contact Center price starts at $100 per feature/month , On a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. eVoice price starts at $7.50 per user/month , When comparing eVoice to its competitors, the software is rated 6 - similar to the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than eVoice.

Which software includes more/better features?

We've compared Five9 Cloud Contact Center Vs. eVoice based on some of the most important and required VoIP features.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

eVoice: Mobile Access, Call Center, Conference Calling, Virtualization, Automated Call Center.

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. and eVoice's target customer size include: Small businesses and start ups.