Compare Five9 Cloud Contact Center and Flowroute - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Five9 Cloud Contact Center or Flowroute?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Flowroute, and Flowroute is rated higher (91/100) than Five9 Cloud Contact Center (89/100). Five9 Cloud Contact Center offers users more features (5) than Flowroute (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. Flowroute Inc.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Flowroute Inc.: Flowroute is the leading provider of communication services for cloud-based companies. Flowroute gives developers and enterprises carrier-quality services with unprecedented performance, transparency and control to add voice and messaging capabilities into their apps and services to create unique user experiences. Flowroute is privately held and he...

Who is more expensive? Five9 Cloud Contact Center or Flowroute?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 Cloud Contact Center and Flowroute.

Five9 Cloud Contact Center price starts at $100 per feature/month , On a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. Flowroute accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software.

Bottom line: Five9 Cloud Contact Center is more expensive than Flowroute.

Which software includes more/better features?

We've compared Five9 Cloud Contact Center Vs. Flowroute based on some of the most important and required VoIP features.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Flowroute: We are still working to collect the list of features for Flowroute.

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers.

Flowroute SMS Marketing Software serves a wide range of industries and businesses of all sizes.