Compare Five9 Cloud Contact Center and Grasshopper - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 Cloud Contact Center or Grasshopper?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Grasshopper, and Five9 Cloud Contact Center is rated higher (89/100) than Grasshopper (85/100). Five9 Cloud Contact Center offers users more features (5) than Grasshopper (3).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. Grasshopper Inc.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Grasshopper Inc.: Founded by two entrepreneurs, Grasshopper has been making it easier to start and grow a small business since 2003. Back then, we started as just two guys with a dream and to date have served over 100,000 entrepreneurs (and we're still growing). The Grasshopper virtual phone system helps entrepreneurs sound more professional and stay connected fr...

Who is more expensive? Five9 Cloud Contact Center or Grasshopper?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 Cloud Contact Center and Grasshopper.

Five9 Cloud Contact Center price starts at $100 per feature/month , On a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. Grasshopper price starts at $26 per month , When comparing Grasshopper to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Grasshopper.

Which software includes more/better features?

We've compared Five9 Cloud Contact Center Vs. Grasshopper based on some of the most important and required VoIP features.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Grasshopper: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases.