Compare Five9 Cloud Contact Center vs jive communications

Five9 Cloud Contact Center Vs. jive communications: Which is better?

Shlomi Lavi / Feb 08, 2020

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

JIVE: Jive is the pioneer and world’s leading provider of social business solutions. Our products apply powerful technology that helps people connect, communicate and collaborate to get more work done and solve their biggest business challenges.

Pricing/cost comparison

The real cost of VoIP software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Five9 Cloud Contact Center TCO and jive communications total cost to help with the total cost of ownership calculation.

Five9 Cloud Contact Center price Starting from $185 per user/month , on a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. jive communications price Starting from $30 per user/month , when comparing jive communications to their competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than jive communications.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Five9 Cloud Contact Center Vs. jive communications based on some of the most important and required VoIP features.
Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, ..
jive communications list of features include the following: Customer Service, Sales Automation, Social Media, .

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. Jive Software develops solutions which combine social networking and media into an integrated platform in a business environment.