Compare Five9 Cloud Contact Center and Phonebooth - Jul 2022

Shlomi LaviShlomi Lavi / Jul 08, 2022

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Bottom Line: Which is Better - Five9 Cloud Contact Center or Phonebooth?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Phonebooth, Five9 Cloud Contact Center is rated higher (89/100) than Phonebooth (87/100). Five9 Cloud Contact Center offers more features (5) to their users than Phonebooth (3).

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Five9 compares with Bandwidth.com?

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Bandwidth.com: Bandwidth is a communications technology company that’s transforming the way people communicate and challenging the standards of old telecom. Together with our customers, we’re unlocking remarkable value from IP networks, questioning the status quo, and helping people interact with technology and one another, oftentimes in ways they never dreamed p...

Who's more expensive? Five9 Cloud Contact Center or Phonebooth?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Five9 Cloud Contact Center and Phonebooth.

Five9 Cloud Contact Center price starts at $100 per feature/month , on a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. Phonebooth price starts at $20 per user/month , when comparing Phonebooth to their competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Phonebooth.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Five9 Cloud Contact Center Vs. Phonebooth based on some of the most important and required VoIP features. Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center. Phonebooth: Call Conferencing, Call Center, VoIP.

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. Customers of the software chiefly include small and medium businesses.

Five9 Cloud Contact Center

ITQlick rating
(4.2/5)

starts at $100 per feature/month

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Categories: Business Phone Systems, Call Recording, Cloud PBX, Online Meeting.

Phonebooth

ITQlick rating
(4/5)

starts at $20 per user/month

Phonebooth is a cloud-based VoIP communication solution that caters for the various communication needs a business might have. It offers call services as well as text messaging.

Categories: Communications, Business Phone Systems, Cloud PBX, Conference Calling, SIP Clients.

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Five9 Cloud Contact Center: 5 Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center

Phonebooth: 3 Features

Call Conferencing
Call Center
VoIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Five9 Cl...
ITQlick rating
4.2/5
Score
89/100
Pricing
10/10
License pricing
$100 per feature/month
Functionality
18
Compare
Phonebooth
ITQlick rating
4/5
Score
87/100
Pricing
2/10
License pricing
$20 per user/month
Functionality
10
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.