Compare Five9 Cloud Contact Center Vs. RingCentral Office

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$20 Per month/user
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
OnSIP
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9 Per month/5 users
Hosting
On premise and Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review

Five9 Vs. RingCentral (Dec 20, 2018)

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor Comparison: Five9 Vs. RingCentral

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Pricing Comparison: Five9 Vs. RingCentral

The real cost of VoIP software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Five9 Cloud Contact Center TCO and RingCentral Office total cost to help with the total cost of ownership calculation.

Five9 Cloud Contact Center price Starting from $49 per month , on a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. RingCentral Office price Starting from $20 Per month/user , when comparing RingCentral Office to their competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than RingCentral Office.

Features and Functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Five9 Vs. RingCentral based on some of the most important and required VoIP features.
Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, ..
RingCentral Office list of features include the following: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69), .

Target Customer Size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. RingCentral Office breaks down the communicative barriers for all kinds of businesses.

Five9 Cloud Contact Center

ITQlick rating
(4/5)

Starting from $49 per month

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

PriceDemo
Categories: Insurance CRM, Healthcare CRM, Casino CRM, Call Center Workforce Management, Call Center.

RingCentral Office

ITQlick rating
(4/5)

Starting from $20 Per month/user

RingCentral Office is a VoIP service provider that provides smart communications through web-based tools and technologies. It enables enterprises to have access to its features including standard ones like adva

PriceDemo
Categories: VoIP, UCaaS Providers, Softphone, SIP Clients, Private Branch eXchange (PBX) System.

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Five9 Cloud Contact Center Specifications

Name: Five9 Cloud Contact Center
Company: Five9
Address San Ramon, CA 94583, USA
Website:https://www.five9.com/connect/cloud-contact-center
Platforms: Desktop, Mobile, Cloud

RingCentral Office Specifications

Name: RingCentral Office
Company: RingCentral
Address RingCentral Inc., Fashion Island Boulevard, San Mateo, CA
Website:http://www.anrdoezrs.net/8h117nmvsmu9GBEGGCC9BAJAHBJG
Platforms: Cloud

Compare features

Five9 Cloud Contact Center: 5 Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center

RingCentral Office: 8 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID