Compare Five9 Cloud Contact Center and Skype for Business - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 Cloud Contact Center or Skype for Business?

Five9 Cloud Contact Center is more expensive to implement (TCO) than Skype for Business, and Skype for Business is rated higher (97/100) than Five9 Cloud Contact Center (89/100). Five9 Cloud Contact Center offers users more features (5) than Skype for Business (3).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. Microsoft

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.

Who is more expensive? Five9 Cloud Contact Center or Skype for Business (formerly Lync) Software?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 Cloud Contact Center and Skype for Business (formerly Lync) Software.

Five9 Cloud Contact Center price starts at $100 per feature/month , On a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. Skype for Business (formerly Lync) Software price starts at $2 per user/month , When comparing Skype for Business (formerly Lync) Software to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Skype for Business (formerly Lync) Software.

Which software includes more/better features?

We've compared Five9 Cloud Contact Center Vs. Skype for Business based on some of the most important and required VoIP features.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

Skype for Business (formerly Lync) Software: Chat, Conference Calling, VoIP.

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. and Skype for Business (formerly Lync) Software's target customer size include: Small, medium and large size businesses.