Five9 Cloud Contact Center Vs SolarWinds (May 2021)

Shlomi LaviShlomi Lavi / May 21, 2021

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Bottom Line: Which is Better - Five9 Cloud Contact Center or SolarWinds?

Five9 Cloud Contact Center is more expensive to implement (TCO) than SolarWinds, SolarWinds is rated higher (94/100) than Five9 Cloud Contact Center (89/100). SolarWinds offers more features (18) to their users than Five9 Cloud Contact Center (5). There is a clear winner in this case and it is SolarWinds!

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Five9 compares with Samanage?

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Who's more expensive? Five9 Cloud Contact Center or SolarWinds?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Five9 Cloud Contact Center and SolarWinds.

Five9 Cloud Contact Center price starts at $185 per user/month , on a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. SolarWinds price starts at $800 per user/year , when comparing SolarWinds to their competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than SolarWinds.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Five9 Cloud Contact Center Vs. SolarWinds based on some of the most important and required VoIP features. Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center. SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.

Five9 Cloud Contact Center

ITQlick rating
(4.2/5)

starts at $185 per user/month

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Categories: Business Phone Systems, Call Recording, Cloud PBX, Online Meeting.

SolarWinds

ITQlick rating
(5/5)

starts at $800 per user/year

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ...

Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty, Feedback Management.

Compare specifications

SolarWinds Specifications

ITQlick Score: 94/100
ITQlick Rating: (5/5)
Pricing: 4/10 - average cost
Category: VoIP -> SolarWinds
Company: Samanage
Pricing: starts at $800 per user/year
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Mobile, Cloud
Links: SolarWinds review, SolarWinds pricing, SolarWinds alternatives

Compare features

Five9 Cloud Contact Center: 5 Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center

SolarWinds: 18 Features

Asset Management
Billing and Invoicing
Change Management
Contract Management
Customer Survey
Email Integration
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
LDAP/Active Directory Synchronization
Mobile Integration
Multi-Site Support
Remote Control Access
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Five9
ITQlick rating
4.2/5
Score
89/100
Pricing
10/10
License pricing
$185 per user/month
Functionality
18
Review
Compare
SolarWinds
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$800 per user/year
Functionality
38
RingCentral
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$30 per user/month
Functionality
7
Review
Nextiva
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$18.95 per user/month
Functionality
27
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.