Compare Five9 Cloud Contact Center and ThinkingPhones - Oct 2022

Shlomi LaviShlomi Lavi / Oct 07, 2022

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Bottom Line: Which is Better - Five9 Cloud Contact Center or ThinkingPhones?

Five9 Cloud Contact Center is more expensive to implement (TCO) than ThinkingPhones, and Five9 Cloud Contact Center is rated higher (89/100) than ThinkingPhones (80/100). Five9 Cloud Contact Center offers users more features (5) than ThinkingPhones (0).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. Thinking Phone Networks, Inc.

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Thinking Phone Networks, Inc.: Our mission is to make your communication systems work for you and provide apps that both you and your staff will love. We seamlessly unify all of your business voice, text, and conferencing services on a single award-winning cloud platform, connect them to your other cloud applications, and then deliver intelligent, mobile-ready apps to your staff...

Who is more expensive? Five9 Cloud Contact Center or ThinkingPhones?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 Cloud Contact Center and ThinkingPhones.

Five9 Cloud Contact Center price starts at $100 per feature/month , On a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. ThinkingPhones price starts at $15 per user/month , When comparing ThinkingPhones to its competitors, the software is rated 8 - higher than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than ThinkingPhones.

Which software includes more/better features?

We've compared Five9 Cloud Contact Center Vs. ThinkingPhones based on some of the most important and required VoIP features.

Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center.

ThinkingPhones: We are still working to collect the list of features for ThinkingPhones.

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. Customers of the software include small and medium businesses as well as large enterprises.



Five9 Cloud Contact Center

ITQlick rating
(4.2/5)

starts at $100 per feature/month

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Categories: Business Phone Systems, Call Recording, Cloud PBX, Online Meeting.

ThinkingPhones

ITQlick rating
(4.9/5)

starts at $15 per user/month

ThinkingPhones is a web based business VoIP solution for businesses of all sizes. It offers such services as video conferencing, call forwarding, recording and playback, and others. The software was designed an...

Categories: Business Phone Systems, Cloud PBX, SIP Clients, SIP Trunking, UCaaS Providers.

Compare specifications

Compare features

Five9 Cloud Contact Center: 5 Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center

ThinkingPhones: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Five9 Cl...
ITQlick rating
4.2/5
Score
89/100
Pricing
10/10
License pricing
$100 per feature/month
Functionality
18
Compare
ThinkingPhones
ITQlick rating
4.9/5
Score
80/100
Pricing
9.6/10
License pricing
$15 per user/month
Functionality
5
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$18.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.