Compare Five9 Cloud Contact Center vs Vonage Business Solutions

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Five9
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
10/10
License pricing license pricing (if provided by the software vendor)
$185 per user/month
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
Vonage
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
86/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
On premise and Cloud
Functionality score
17
Fit small business
Fit medium business
Fit large business
Software review
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$50 per month
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review
ShoreTel
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review

Five9 Cloud Contact Center Vs. Vonage Business Solutions: Which is better?

Shlomi Lavi / Feb 08, 2020

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Vonage Business Solutions: Since 2006, we’ve been the leading VoIP service provider focused on delivering premium quality business phone service to growing companies. While the basic dial tone is the core of our offering, we also develop and deliver innovative integration and features to help you work smarter. Our cloud phone service allows you to work anywhere, integrate with enterprise software solutions, use call recording features for training and compliance, control your account from your mobile phone, and so much more. We’re about helping your business grow by making the lifeline of your communication – your phone system – do more than ever before. Unlike some business VoIP service providers, we operate completely out of the United States, and we have helpful and knowledgeable staff on site to assist you through your entire Vonage Business Solutions experience. Our Sales team works hard to set you up with the right system, the Customer Care department is available to guide you through account set-up and any troubleshooting, and our Engineering team is constantly improving and innovating features to make your service even better.

Pricing/cost comparison

The real cost of VoIP software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Five9 Cloud Contact Center TCO and Vonage Business Solutions total cost to help with the total cost of ownership calculation.

Five9 Cloud Contact Center price Starting from $185 per user/month , on a scale between 1 to 10 Five9 Cloud Contact Center is rated 10, which is much higher than the average cost of VoIP software. Vonage Business Solutions price Starting from $19.99 per user/month , when comparing Vonage Business Solutions to their competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: Five9 Cloud Contact Center is more expensive than Vonage Business Solutions.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Five9 Cloud Contact Center Vs. Vonage Business Solutions based on some of the most important and required VoIP features.
Five9 Cloud Contact Center: Chat, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, ..
Vonage Business Solutions list of features include the following: VoIP, .

Target customer size

The common customers of Five9 Cloud Contact Center are entrepreneurs operating small (with 10 – 100 employees) to medium-sized (with 100 to 1,000 employees) and even large enterprises that make use of the services offered by the industry of IT, data hosting and other related information services, particularly in the field of VoIP, business phone systems and contact centers. Customers of the software include businesses of all sizes and a variety of types.

Five9 Cloud Contact Center

ITQlick rating
(4.2/5)

Starting from $185 per user/month

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.

Categories: Business Phone Systems, Call Recording, Cloud PBX, Online Meeting, UCaaS Providers.

Vonage Business Solutions

ITQlick rating
(4.1/5)

Starting from $19.99 per user/month

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices.

Categories: Communications, Auto Attendant, Automatic Call Distribution (ACD), Broadband Internet, Business Phone Systems.

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Compare specifications

Five9 Cloud Contact Center Specifications

Name: Five9 Cloud Contact Center
Company: Five9
Address San Ramon, CA 94583, USA
Website:https://www.five9.com/
Platforms: Desktop, Mobile, Cloud

Compare features

Five9 Cloud Contact Center: 5 Features

Chat
Blended Call Center
Call Queue Management
Call Recording
Inbound Call Center

Vonage Business Solutions: 1 Features

VoIP