Compare Five9 and AheevaCCS - Sep 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Five9 or AheevaCCS?
Five9 is more expensive to implement (TCO) than AheevaCCS, and Five9 is rated higher (88/100) than AheevaCCS (80/100). Five9 offers users more features (15) than AheevaCCS (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Five9 Vs. Aheeva
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Aheeva: The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control...
Who is more expensive? Five9 or AheevaCCS?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and AheevaCCS.
Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. AheevaCCS price starts at $500 per license , When comparing AheevaCCS to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Five9 is more expensive than AheevaCCS.
Which software includes more/better features?
We've compared Five9 Vs. AheevaCCS based on some of the most important and required Call Center features.
Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.
AheevaCCS: We are still working to collect the list of features for AheevaCCS.
Target customer size
Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and AheevaCCS's target customer size include: SMBs.
AheevaCCS
starts at $500 per license
Aheeva is a contact center software designed to help businesses deliver better customer service and use white labeling to promote brands. With this software, businesses can boost customer retainment by allowing...
Compare PricingCompare specifications
Five9 Specifications
ITQlick Score: | 88/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 6/10 - average cost |
Category: | Call Center -> Five9 review |
Company: | Five9 |
Pricing: | starts at $149 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Five9 review, Five9 pricing, Five9 alternatives |
AheevaCCS Specifications
ITQlick Score: | 80/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4/10 - average cost |
Category: | Call Center -> AheevaCCS review |
Company: | Aheeva |
Pricing: | starts at $500 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | AheevaCCS review, AheevaCCS pricing, AheevaCCS alternatives |
Compare features
Five9: 15 Features
AheevaCCS: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.