Compare Five9 and Alvaria - Dec 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Five9 or Alvaria?

Alvaria is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than Alvaria (83/100). Five9 offers users more features (15) than Alvaria (5). There is a clear winner in this case and it is Five9!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. Aspect Software, Inc

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

Who is more expensive? Five9 or Aspect Via Customer Engagement Center Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Aspect Via Customer Engagement Center Software.

Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. Aspect Via Customer Engagement Center Software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software.

Bottom line: Aspect Via Customer Engagement Center Software is more expensive than Five9.

Which software includes more/better features?

We've compared Five9 Vs. Alvaria based on some of the most important and required Call Center features.

Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.

Aspect Via Customer Engagement Center Software: Chat, Data Analysis Tools, BI & Analytics, Call Center, Communications.

Target customer size

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and Aspect Via Customer Engagement Center Software's target customer size include: Medium and large size businesses.