Compare Five9 and CC-One - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Five9 or CC-One?

CC-One is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than CC-One (83/100). Five9 offers users more features (15) than CC-One (5). There is a clear winner in this case and it is Five9!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Five9 Vs. BroadSoft

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

BroadSoft: From its inception, BroadSoft has focused on developing and delivering software-based voice applications. The company’s flagship product, BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services for business and residential end users. As the leading Applic...

Who is more expensive? Five9 or CC-One?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and CC-One.

Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. CC-One price starts at $359.88 per year , When comparing CC-One to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Five9 cost is around the same cost of CC-One.

Which software includes more/better features?

We've compared Five9 Vs. CC-One based on some of the most important and required Call Center features.

Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.

CC-One: ACD (Automatic Call Distribution), Blended Call Center, Call Recording, IVR (Interactive Voice Response), Call Center.

Target customer size

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and CC-One's target customer size include: Small, medium and large size businesses.