Shlomi Lavi /
Jul 29, 2022
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Bottom Line: Which is Better - Five9 or inConcert Allegro?
Five9 is more expensive to implement (TCO) than inConcert Allegro, and Five9 is rated higher (88/100) than inConcert Allegro (81/100). Five9 offers users more features (15) than inConcert Allegro (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Five9 Vs. inConcert
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
inConcert: inConcert develops technology that incorporates profound contact center business and operation knowledge gathered during more than 15 years of successful implementations. We also provide consulting and professional services adhering to the best practices in the industry. This allows us to deliver highly customized solutions, hosted either in your o...
Who is more expensive? Five9 or inConcert Allegro?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and inConcert Allegro.
Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. inConcert Allegro accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software.
Bottom line: Five9 is more expensive than inConcert Allegro.
Which software includes more/better features?
We've compared Five9 Vs. inConcert Allegro based on some of the most important and required Call Center features.
Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.
inConcert Allegro: We are still working to collect the list of features for inConcert Allegro.
Target customer size
Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and inConcert Allegro's target customer size include: Medium and large size businesses.