Compare Five9 and Infinity Call Tracking - May 2022
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Five9 or Infinity Call Tracking?
Infinity Call Tracking is more expensive to implement (TCO) than Five9, and Five9 is rated higher (88/100) than Infinity Call Tracking (75/100). Five9 offers users more features (15) than Infinity Call Tracking (0). There is a clear winner in this case and it is Five9!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Five9 Vs. Infinity Tracking
Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.
Infinity Tracking: Infinity is the UK’s leading advanced call tracking, call management and complete business phone solution, all delivered from the Infinity Cloud. Available in over 50 countries, Infinity’s technology allows you to measure which marketing channels generate calls giving you complete insight into every touch point of your customer’s journey. Incor...
Who is more expensive? Five9 or Infinity Call Tracking?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Five9 and Infinity Call Tracking.
Five9 price starts at $149 per month , On a scale between 1 to 10 Five9 Virtual Call Center is rated 6, which is similar to the average cost of Call Center software. Infinity Call Tracking price starts at $199 per month , When comparing Infinity Call Tracking to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Five9 cost is around the same cost of Infinity Call Tracking.
Which software includes more/better features?
We've compared Five9 Vs. Infinity Call Tracking based on some of the most important and required Call Center features.
Five9: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center.
Infinity Call Tracking: We are still working to collect the list of features for Infinity Call Tracking.
Target customer size
Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. and Infinity Call Tracking's target customer size include: Small, medium and large size businesses.
Infinity Call Tracking
starts at $199 per month
Infinity Call Tracking is a cloud-based Call tracking solution that helps users to analyze conversations between them and their clients and create more clarity on the needs and preferences of the clients.
Compare PricingCompare specifications
Five9 Specifications
ITQlick Score: | 88/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 6/10 - average cost |
Category: | Call Center -> Five9 review |
Company: | Five9 |
Pricing: | starts at $149 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Five9 review, Five9 pricing, Five9 alternatives |
Infinity Call Tracking Specifications
ITQlick Score: | 75/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 6/10 - average cost |
Category: | Call Center -> Infinity Call Tracking review |
Company: | Infinity Tracking |
Pricing: | starts at $199 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile |
Links: | Infinity Call Tracking review, Infinity Call Tracking pricing, Infinity Call Tracking alternatives |
Compare features
Five9: 15 Features
Infinity Call Tracking: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.