Compare Five9 Virtual Call Center vs nextiva app

Five9 Virtual Call Center Vs. nextiva app: Which is better?

Shlomi Lavi / Nov 20, 2019

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Five9: Five9 offers an IVR with Speech Recognition that delivers robust speech application technology with the same easy-to-use graphical user interface for development that is provided in the Inbound Call Center. To optimize your staffing costs and improve agent productivity, Five9 provides an integrated Workforce Management solution.

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for Five9 Virtual Call Center TCO and Nextiva Hosted Call Center total cost to help with the total cost of ownership calculation.

Five9 Virtual Call Center price Starting from $185 Per month/user , on a scale between 1 to 10 Five9 Virtual Call Center is rated 10, which is much higher than the average cost of Call Center software. Nextiva Hosted Call Center price Starting from $20 Per month/user , when comparing Nextiva Hosted Call Center to their competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Five9 Virtual Call Center is more expensive than Nextiva Hosted Call Center.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Five9 Virtual Call Center Vs. nextiva app based on some of the most important and required Call Center features.
Five9 Virtual Call Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, ..
Nextiva Hosted Call Center list of features include the following: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, .

Target customer size

Five9 is ideal for small to large businesses that handle customer service (particularly outsourcers or BPOs), sales and marketing, finance and collections. Nextiva is ideal for small companies and large call centers.