Compare FluentStream Call Center and Skype for Business - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - FluentStream Call Center or Skype for Business?

Skype for Business is more expensive to implement (TCO) than FluentStream Call Center, and Skype for Business is rated higher (97/100) than FluentStream Call Center (80/100). FluentStream Call Center offers users more features (5) than Skype for Business (3).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FluentStream Technologies Vs. Microsoft

FluentStream Technologies: Business phones have been around for a long time without changing very much. This longevity, coupled with the nature of the service provided, gave the industry an excuse to stop striving. Providing bad customer service was the status quo. Fast forward to the development of cloud technology, and some of our peers, like us, are excited to provide a ...

Microsoft: At Microsoft, we aim to empower every person and organization on the planet to achieve more — and we empower our employees the same way.

Who is more expensive? FluentStream Call Center or Skype for Business (formerly Lync) Software?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FluentStream Call Center and Skype for Business (formerly Lync) Software.

FluentStream Call Center price starts at $20 per user/month , On a scale between 1 to 10 FluentStream Call Center is rated 2, which is much lower than the average cost of Call Center software. Skype for Business (formerly Lync) Software price starts at $2 per user/month , When comparing Skype for Business (formerly Lync) Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: FluentStream Call Center cost is around the same cost of Skype for Business (formerly Lync) Software.

Which software includes more/better features?

We've compared FluentStream Call Center Vs. Skype for Business based on some of the most important and required Call Center features.

FluentStream Call Center: Chat, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.

Skype for Business (formerly Lync) Software: Chat, Conference Calling, VoIP.

Target customer size

Most of the clients of FluentStream Call Center engage in small (with employees ranging from 10 to 100) and medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises harnessing the services from IT, web and data hosting and related information service sectors, mainly with contact center management. and Skype for Business (formerly Lync) Software's target customer size include: Small, medium and large size businesses.