Compare FluentStream Call Center vs USAN IVR

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
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FluentStream
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
80/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$18 per user/month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
USAN
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.2/10
License pricing license pricing (if provided by the software vendor)
$1,000 per license
Hosting
On premise and Cloud
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review

FluentStream Call Center Vs. USAN IVR: Which is better?

Shlomi Lavi / Feb 08, 2020

Looking for the right Call Center solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

FluentStream Technologies: Business phones have been around for a long time without changing very much. This longevity, coupled with the nature of the service provided, gave the industry an excuse to stop striving. Providing bad customer service was the status quo. Fast forward to the development of cloud technology, and some of our peers, like us, are excited to provide a cloud-based business phone system. Our peers, however, have not stopped to think about improving anything else about their service. FluentStream expects and delivers far more. Everyday, we challenge the popular notion that business phone systems are nothing more than commodities. We are imagining a smarter business phone solution from the ground up and are motivated by innovating answers to the question: What improves my business’s ability to get the most out of our phone system? Our uptime is guaranteed by our service-level agreement; you can count on more time talking to your customers and less time communicating to us about service outages. Our elegant technology allows your business to do things with your phone system you never thought possible. Our support team loves working with you because they are passionate about making your phone system behave to your exact specifications. Every single time you call, a member of our hand-picked, U.S.-based support team will answer.

USAN INC: USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s best cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products gives users infinite flexibility in the way they engage customers across channels. In addition to campaign management, back-office integration, and business process automation, USAN’s offerings include Hosted IVR, ACD, and Dialers built upon a highly available and scalable carrier-grade infrastructure USAN offers a communications network, hosted contact center technology and customer engagement platform that can be integrated to manage every aspect of the customer life cycle in any communications channel. From the cloud, our family of products can unify communications, integrate software, consolidate data and coordinate processes—saving your company CAPEX and OPEX by eliminating hardware and operations costs. The end result is a 24x7x365 multi-channel presence, lower customer churn, better service levels and improved business intelligence.

Pricing/cost comparison

The real cost of Call Center software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for FluentStream Call Center TCO and USAN IVR total cost to help with the total cost of ownership calculation.

FluentStream Call Center price Starting from $18 per user/month , on a scale between 1 to 10 FluentStream Call Center is rated 2, which is much lower than the average cost of Call Center software. USAN IVR price Starting from $1,000 per license , when comparing USAN IVR to their competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line:USAN IVR is more expensive than FluentStream Call Center.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared FluentStream Call Center Vs. USAN IVR based on some of the most important and required Call Center features.
FluentStream Call Center: Chat, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center, ..
USAN IVR list of features include the following: Data Import/Export, Basic Reports, Online Customer Support, .

Target customer size

Most of the clients of FluentStream Call Center engage in small (with employees ranging from 10 to 100) and medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises harnessing the services from IT, web and data hosting and related information service sectors, mainly with contact center management. and USAN IVR's target customer size include: Small business, Large business.

FluentStream Call Center

ITQlick rating
(4.6/5)

Starting from $18 per user/month

FluentStream Call Center is a contact center management software offering users with dynamic solutions for business phone systems.

Categories: Business Phone Systems, Call Monitoring, Cloud PBX, Online Meeting, SIP Clients.

USAN IVR

ITQlick rating
(3.2/5)

Starting from $1,000 per license

USAN IVR is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. USAN IVR received a rating of 3.2 from ITQlick team. The software cost is considered average...

Categories: Call Center.

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Compare specifications

USAN IVR Specifications

Name: USAN IVR
Company: USAN INC
Address Norcross, GA
Website:http://usan.com/tag/ivr/
Platforms: Desktop, Cloud

Compare features

FluentStream Call Center: 5 Features

Chat
Call Conferencing
Call Recording
Inbound Call Center
Outbound Call Center

USAN IVR: 3 Features

Data Import/Export
Basic Reports
Online Customer Support