starts at $20 per user/month
FluentStream Call Center is a contact center management software offering users with dynamic solutions for business phone systems.
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VanillaSoft is more expensive to implement (TCO) than FluentStream Call Center, and VanillaSoft is rated with the same score (80/100) as FluentStream Call Center (80/100). FluentStream Call Center offers users more features (5) than VanillaSoft (3). There is a clear winner in this case and it is FluentStream Call Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FluentStream Technologies: Business phones have been around for a long time without changing very much. This longevity, coupled with the nature of the service provided, gave the industry an excuse to stop striving. Providing bad customer service was the status quo. Fast forward to the development of cloud technology, and some of our peers, like us, are excited to provide a ...
VanillaSoft: Whether you're a small business or a large enterprise, your inside sales group is an integral part of your revenue stream. If you are a call center, then productivity and quality are essential features of success. VanillaSoft's hosted, Web-based applications offer an affordable and easy-to-use solution for making the most of your outbound callin...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FluentStream Call Center and VanillaSoft.
FluentStream Call Center price starts at $20 per user/month , On a scale between 1 to 10 FluentStream Call Center is rated 2, which is much lower than the average cost of Call Center software. VanillaSoft price starts at $80 per month , When comparing VanillaSoft to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: VanillaSoft is more expensive than FluentStream Call Center.
We've compared FluentStream Call Center Vs. VanillaSoft based on some of the most important and required Call Center features.
FluentStream Call Center: Chat, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.
VanillaSoft: Data Import/Export, Basic Reports, Online Customer Support.
Most of the clients of FluentStream Call Center engage in small (with employees ranging from 10 to 100) and medium-sized (with employees ranging from 100 to 1,000) businesses as well as large enterprises harnessing the services from IT, web and data hosting and related information service sectors, mainly with contact center management. VanillaSoft is suitable for a wide range of industries including insurance, banking and finance, education, manufacturing, mortgage, telemarketing, media and communications and nonprofit.
starts at $20 per user/month
FluentStream Call Center is a contact center management software offering users with dynamic solutions for business phone systems.
Compare Pricingstarts at $80 per month
VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and e...
Compare PricingITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> FluentStream Call Center review |
Company: | FluentStream Technologies |
Pricing: | starts at $20 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | FluentStream Call Center review, FluentStream Call Center pricing, FluentStream Call Center alternatives |
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Sales Forecasting -> VanillaSoft review |
Company: | VanillaSoft |
Pricing: | starts at $80 per month |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Mobile, Cloud |
Links: | VanillaSoft review, VanillaSoft pricing, VanillaSoft alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.