Compare FocalScope and 8x8 Contact Center - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - FocalScope or 8x8 Contact Center?

8x8 Contact Center is more expensive to implement (TCO) than FocalScope, and 8x8 Contact Center is rated higher (93/100) than FocalScope (84/100). 8x8 Contact Center offers users more features (14) than FocalScope (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FocalScope Ltd Vs. 8x8, INC

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? FocalScope or 8x8 Contact Center?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and 8x8 Contact Center.

FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FocalScope cost is around the same cost of 8x8 Contact Center.

Which software includes more/better features?

We've compared FocalScope Vs. 8x8 Contact Center based on some of the most important and required Help Desk features.

FocalScope: We are still working to collect the list of features for FocalScope.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

FocalScope's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.