Compare FocalScope and AffinityLive Sync - Sep 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - FocalScope or AffinityLive Sync?

AffinityLive Sync is more expensive to implement (TCO) than FocalScope, and AffinityLive Sync is rated higher (86/100) than FocalScope (84/100). AffinityLive Sync offers users more features (3) than FocalScope (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FocalScope Ltd Vs. AffinityLive

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

AffinityLive: AffinityLive was initially developed as internal system for a fast growing professional service, which was struggling to manage sales, projects, service and billing. Find out how, by working with professional service businesses all over the world, our team has refined AffinityLive to deliver solutions to intractable business challenges.

Who is more expensive? FocalScope or AffinityLive Sync?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and AffinityLive Sync.

FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. AffinityLive Sync price starts at $24 per 5 users/month , When comparing AffinityLive Sync to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FocalScope cost is around the same cost of AffinityLive Sync.

Which software includes more/better features?

We've compared FocalScope Vs. AffinityLive Sync based on some of the most important and required Help Desk features.

FocalScope: We are still working to collect the list of features for FocalScope.

AffinityLive Sync: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

FocalScope's typical customers include: Small, medium and large size businesses, Main customer base of the software comes from small and medium businesses.