Compare FocalScope and Desk-com - May 2022

Shlomi LaviShlomi Lavi / May 30, 2022

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Bottom Line: Which is Better - FocalScope or Desk-com?

Desk-com is more expensive to implement (TCO) than FocalScope, and Desk-com is rated higher (90/100) than FocalScope (84/100). Desk-com offers users more features (16) than FocalScope (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FocalScope Ltd Vs. Salesforce.com

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who is more expensive? FocalScope or Desk-com?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Desk-com.

FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Desk-com price starts at $25 per user/month , When comparing Desk-com to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FocalScope cost is around the same cost of Desk-com.

Which software includes more/better features?

We've compared FocalScope Vs. Desk-com based on some of the most important and required Help Desk features.

FocalScope: We are still working to collect the list of features for FocalScope.

Desk-com: Email Integration, Incident / Request Management, Knowledge Base/FAQ, Multi-Site Support, Reporting.

Target customer size

FocalScope's typical customers include: Small, medium and large size businesses, Desk.



FocalScope

ITQlick rating
(5/5)

starts at $9 per agent/month

FocalScope is a trending cloud-based CRM software, it is designed to support small, medium and large size business. FocalScope received a rating of 5 from ITQlick team. The software cost is considered affordabl...

Categories: Automatic Call Distribution (ACD), Banking CRM, Casino CRM, Complaint Management.

Desk-com

ITQlick rating
(4.2/5)

starts at $25 per user/month

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.

Categories: Call Monitoring, Banking CRM, Call Center, Casino CRM, Complaint Management.

Compare specifications

Compare features

FocalScope: 0 Features

We are working to collect the list of features

Desk-com: 16 Features

Email Integration
Incident / Request Management
Knowledge Base/FAQ
Multi-Site Support
Reporting
Rules/Workflows
Self Service Portal
Service Level Agreements
Support Ticket Tracking
Case Management
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Multi-Channel Marketing
Social Media
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
FocalScope
ITQlick rating
5/5
Score
84/100
Pricing
2/10
License pricing
$9 per agent/month
Functionality
26
Compare
Desk-com
ITQlick rating
4.2/5
Score
90/100
Pricing
2.8/10
License pricing
$25 per user/month
Functionality
35
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.