Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - FocalScope or Deskero?
Deskero is more expensive to implement (TCO) than FocalScope, and Deskero is rated higher (85/100) than FocalScope (84/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. NABRA LTD
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
NABRA LTD: We believe that modern customer care can’t be achieved by simply answering requests. Real communication can’t be passive: you have to reach out, engage with people, get in touch with them.
We believe that customers won’t be content with a “nice” service: they want a great experience. They want to be able to share what they love about your brand,...
Who is more expensive? FocalScope or Deskero?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Deskero.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Deskero price starts at $9 per agent/month , When comparing Deskero to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: FocalScope cost is around the same cost of Deskero.
Which software includes more/better features?
We've compared FocalScope Vs. Deskero based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
Deskero: We are still working to collect the list of features for Deskero.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, and Deskero's target customer size include: Small, medium and large size businesses.