Compare FocalScope and Enterprise Service Desk - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - FocalScope or Enterprise Service Desk?

Enterprise Service Desk is more expensive to implement (TCO) than FocalScope, and Enterprise Service Desk is rated with the same score (84/100) as FocalScope (84/100).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FocalScope Ltd Vs. ManageEngine

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? FocalScope or Enterprise Service Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Enterprise Service Desk.

FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Enterprise Service Desk price starts at $10 per technician/month , When comparing Enterprise Service Desk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: FocalScope cost is around the same cost of Enterprise Service Desk.

Which software includes more/better features?

We've compared FocalScope Vs. Enterprise Service Desk based on some of the most important and required Help Desk features.

FocalScope: We are still working to collect the list of features for FocalScope.

Enterprise Service Desk: We are still working to collect the list of features for Enterprise Service Desk.

Target customer size

FocalScope's typical customers include: Small, medium and large size businesses, Enterprise ServiceDesk is intended to help and was really developed for small businesses (1-20 employees), medium-sized companies (10-100 employees) and large enterprises (more than 1,000 employees).