Shlomi Lavi /
Jul 07, 2022
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Bottom Line: Which is Better - FocalScope or Freshservice?
Freshservice is more expensive to implement (TCO) than FocalScope, and Freshservice is rated higher (87/100) than FocalScope (84/100). Freshservice offers users more features (15) than FocalScope (0). There is a clear winner in this case and it is Freshservice!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. FRESHDESK INC.
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Who is more expensive? FocalScope or Freshservice?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and Freshservice.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: FocalScope cost is around the same cost of Freshservice.
Which software includes more/better features?
We've compared FocalScope Vs. Freshservice based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, Customers of the software include businesses of all sizes and types.