Compare FocalScope and FuseDesk - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - FocalScope or FuseDesk?

FuseDesk is more expensive to implement (TCO) than FocalScope, and FuseDesk is rated higher (91/100) than FocalScope (84/100). FuseDesk offers users more features (6) than FocalScope (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

FocalScope Ltd Vs. Asandia Corp

FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...

Asandia Corp: Asandia, Corp., organized in 2001, is the third in a series of software and business development companies started by Jeremy Shapiro since 1996.Clients come to us for help growing their business through innovative marketing, technology and business strategy. On the tech side of things, we help businesses with custom Infusionsoft applications and i...

Who is more expensive? FocalScope or FuseDesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and FuseDesk.

FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. FuseDesk price starts at $39 per seat/month , When comparing FuseDesk to its competitors, the software is rated 6 - similar to the average Help Desk software cost.

Bottom line: FuseDesk is more expensive than FocalScope.

Which software includes more/better features?

We've compared FocalScope Vs. FuseDesk based on some of the most important and required Help Desk features.

FocalScope: We are still working to collect the list of features for FocalScope.

FuseDesk: Knowledge Base/FAQ, Multi-Site Support, Reporting, Rules/Workflows, Scheduling.

Target customer size

FocalScope's typical customers include: Small, medium and large size businesses, and FuseDesk's target customer size include: Start up, Small business, Medium business.