Shlomi Lavi /
May 30, 2022
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Bottom Line: Which is Better - FocalScope or HappyFox?
HappyFox is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than HappyFox (77/100). HappyFox offers users more features (11) than FocalScope (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. Happyfox Inc
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
Happyfox Inc : HappyFox is a Cloud based Help Desk software that is developed by a super passionate technology team that is experienced in solving customer support problems. As mentioned by the top technology blog Mashable, HappyFox is a "Beautifully designed App" that is loved by thousands of businesses of all sizes for its ease of actioning the support workfl...
Who is more expensive? FocalScope or HappyFox?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and HappyFox.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. HappyFox price starts at $29 per agent/month , When comparing HappyFox to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: FocalScope cost is around the same cost of HappyFox.
Which software includes more/better features?
We've compared FocalScope Vs. HappyFox based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
HappyFox: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, HappyFox is best for almost every type of business.