Shlomi Lavi /
Oct 27, 2022
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Bottom Line: Which is Better - FocalScope or Ivanti?
Ivanti is more expensive to implement (TCO) than FocalScope, and FocalScope is rated higher (84/100) than Ivanti (77/100).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
FocalScope Ltd Vs. HEAT Software USA Inc.
FocalScope Ltd: FocalScope was established in 2005 and has since become synonymous with excellence in the customer support and business communications sectors. Specializing in software development, we set out to create a help desk system that could withstand the demands of 21st-century customer service. Our global offices currently include the following locations:...
HEAT Software USA Inc.: HEAT Software is leading the unification of Cloud Service Management (CSM) and Unified Endpoint Management (UEM).
We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and securing endpoints to proactively detect and protect agains...
Who is more expensive? FocalScope or HEAT Software Solutions?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for FocalScope and HEAT Software Solutions.
FocalScope price starts at $9 per agent/month , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software. HEAT Software Solutions accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 FocalScope is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: HEAT Software Solutions is more expensive than FocalScope.
Which software includes more/better features?
We've compared FocalScope Vs. Ivanti based on some of the most important and required Help Desk features.
FocalScope: We are still working to collect the list of features for FocalScope.
HEAT Software Solutions: We are still working to collect the list of features for HEAT Software Solutions.
Target customer size
FocalScope's typical customers include: Small, medium and large size businesses, The typical customers who benefit from using this software are those belonging to small to medium-sized business as well as large enterprises that make use of Voice over IP (VoIP) phone systems, hosting and related services, mainly in the field of IT service management and business process outsourcing.